I'm Mary-Anne Bowring, Group Managing Director of Ringley.
If something has gone wrong, we're passionate about getting things back on track.
To show we mean this we have a money back guarantee.
When something is not perfect, we’ve got a ‘customer turnaround programme’ second to none. As well as a money back guarantee, there’s a Chairman’s Questionnaire with every demand (we ask what one thing would make us better), whether results are good or bad we ask for a conference call to unpack customer’s ideas. After solving problems – there’s, a ‘resolution questionnaire’ and £10 M&S vouchers for participating/helping us improve. See testomonials.
Here's a few examples of things where we've resolved
A customer complained our demands were confusing. We reviewed them, re-worked them and this was the response:
Brian said"What a vast improvement I'm pleased to say. Clear, concise and easy to understand with no abbreviations, jargon or anything else that could confuse the untrained client/resident. So far so good."
A customer raised an issue that they had and as a result they wanted a refund for the money they paid, we replied to him quickly and gave him the details of his refund, this was his response:
A customer felt our subletting letters were a bit aggressive, this is what the customer thought after our review:
By being on this page you've already done enough. So tell us who you are and we'll get in touch or phone 0207 267 2900 now.